Policy Overview

This Refund Policy is formulated to standardize the store’s order refund, return refund, partial refund and dispute settlement rules, clarify the standardized processing procedures, qualification conditions and liability division of all refund applications, and protect the legitimate rights and interests of both the store and customers. This policy applies to all completed orders, pending orders, retail orders, wholesale orders, customized orders and cross-border orders generated on this store’s platform. All customers who place orders and complete payment with the store shall be deemed to have fully read, recognized and unconditionally accepted all terms of this refund policy. The store reserves the right of final interpretation and reasonable revision of this policy in accordance with market rules, industry norms and platform regulations.

1. Basic Refund Eligibility & General Rules

1.1 All refund applications submitted by customers must comply with the time limit, product status and procedural requirements specified in this policy. The store will review each refund application strictly based on actual order conditions and policy clauses, and reserves the right to approve or reject any refund application that does not meet the eligibility criteria.

1.2 Refund applications are divided into full refund, partial refund, order cancellation refund and return-after-receipt refund. Different types of refunds correspond to independent review standards, processing cycles and fee deduction rules.

1.3 The store only provides refunds for payment amounts actually paid by customers. Preferential subsidies, platform coupons, store credits, rebate amounts and non-cash benefits are not eligible for cash refund and will be invalidated automatically after order cancellation or refund completion.

1.4 All refund processing results are final after official confirmation by the store’s customer service and audit team. Customers shall not apply for repeated appeals or multiple refund applications for the same order without valid reasons.

2. Pending Order Cancellation & Pre-Shipment Refund Rules

2.1 For unpaid pending orders, customers can cancel the orders independently at any time without any fee deduction or negative record, and no refund application is required.

2.2 For fully paid orders that have not been picked, packaged and shipped by the warehouse, customers can apply for full order cancellation and full refund of the paid amount. The store will not deduct any service fee, handling fee or logistics fee for pre-shipment cancellation applications.

2.3 Once the warehouse initiates picking, packaging or shipment procedures, the order will be deemed as a shipped order, and the pre-shipment full refund rule will no longer apply. Any cancellation application at this stage will be processed in accordance with the post-shipment refund rules.

2.4 For customized, personalized and pre-order products that have entered production and processing procedures, even if the goods are not shipped, the store has the right to reject full refund applications. Production loss, material cost and processing labor cost will be deducted according to the actual production progress, and only partial refund will be provided for the remaining amount.

3. Post-Shipment Refund & Return Refund Rules

3.1 Applicable Conditions for Return Refund: Customers can apply for return and full refund within the valid return period if the received products have quality defects, functional failure, wrong delivery, missing accessories, obvious damage caused by logistics transportation, or inconsistent product model/specification with the order description.

3.2 Valid Return Application Period: Customers must submit return and refund applications within 7-15 working days after signing for the goods (the specific period shall be subject to the product category and order type). All overdue applications will be automatically rejected by the store without exception.

3.3 Product Return Requirements: All returned goods must be kept intact with original packaging, labels, accessories, manuals and supporting documents. The products shall not have man-made damage, wear and tear, secondary processing, private disassembly, long-term use traces or non-original replacement parts. Products that fail to meet the return integrity standards will not be eligible for full refund, and the store has the right to deduct corresponding depreciation fees or reject the refund application directly.

3.4 Logistics Cost Division for Returns: If the return is caused by the store’s responsibility (quality problem, wrong delivery, missing parts), the store will bear the round-trip logistics fees and return handling fees, and provide full product refund after receiving and verifying the returned goods. If the return is caused by the customer’s personal reasons (unwanted purchase, inappropriate size, subjective dissatisfaction), the customer shall bear all return logistics fees, and the store will deduct the generated logistics cost and handling fee from the refund amount.

4. Partial Refund Rules

4.1 The store supports partial refund applications for eligible orders without product return, which is applicable to multiple scenarios including minor product defects, partial missing accessories, slight logistics wear that does not affect normal use, order overpayment, and partial order item cancellation.

4.2 For products with minor non-functional defects that do not affect normal use and customer refuses to return the goods, the store will evaluate the actual loss degree and provide a reasonable partial refund compensation based on the product value and defect impact.

4.3 For orders with multiple items, customers can apply for partial refund for individual unshipped or problematic items, and the refund amount will be calculated according to the unit price of the corresponding item, with no impact on the validity of other items in the order.

4.4 All partial refund amounts are determined by the store’s professional audit team. Once confirmed, the partial refund result is final, and customers shall not apply for supplementary refund or repeated refund for the same problem.

5. Ineligible Refund Scenarios

The store will firmly reject all refund applications that do not comply with policy regulations, including but not limited to the following scenarios:

5.1 Refund applications submitted beyond the valid refund and return time limit without special valid reasons.

5.2 Products with damage, failure or wear caused by customer’s improper use, illegal operation, private modification, disassembly, improper storage and man-made destruction after signing for the goods.

5.3 Customized personalized products, made-to-order products, bulk wholesale customized goods and special processed products that have been completed and delivered, unless the products have serious quality problems confirmed by the store.

5.4 Perishable goods, disposable products, hygiene products and special regulated products that have been opened, used or partially consumed.

5.5 Refund applications initiated due to subjective reasons such as customer’s temporary change of purchase intention, personal preference difference, and unreasonable expectation of product effect.

5.6 Orders involved in illegal transactions, abnormal orders, malicious repeated orders, arbitrage orders and orders violating platform rules and national regulations.

5.7 Orders that have been confirmed as completed, settled or partially refunded, with no new valid evidence to support re-refund applications.

6. Cross-Border Order Refund Special Rules

6.1 For all cross-border sea, land and air transportation orders that have completed customs declaration, shipment and outbound procedures, the store will not accept arbitrary cancellation and refund applications due to the particularity of international logistics and customs supervision procedures.

6.2 If a customer applies for a refund for cross-border orders after shipment, all generated international logistics fees, customs declaration fees, port handling fees, return freight fees and detention fees shall be borne by the customer, and the store will deduct all actual generated costs from the product payment amount for refund settlement.

6.3 If cross-border goods are detained, returned or destroyed by the destination country’s customs due to customer’s provision of incorrect information, incomplete documents or personal reasons, the store will not provide any refund service, and all losses shall be borne by the customer.

6.4 For cross-border orders with confirmed product quality problems or store-side delivery errors, the store will provide refund solutions including full refund, partial refund or re-delivery after verifying the evidence, and bear the corresponding responsible costs.

7. Refund Processing Procedure & Time Cycle

7.1 Application Submission: Customers need to submit refund applications through official order channels, and provide valid supporting materials including order number, product photos, video evidence, logistics records and other proof materials as required.

7.2 Store Review: The store’s audit team will complete the preliminary review of refund applications within 1-3 working days, verify the order status, product problems and evidence validity, and feed back the review result to customers.

7.3 Return Verification (if applicable): For return refund applications, after the store receives and inspects the returned goods to confirm compliance with return standards, the formal refund procedure will be initiated.

7.4 Fund Arrival Cycle: After the refund application is officially approved, the store will complete the fund transfer within 3-7 working days. The actual arrival time is subject to the processing cycle of the customer’s payment channel, bank institution or third-party payment platform, and the store is not responsible for the delay of fund arrival caused by third-party institutions.

8. Refund Amount Calculation Standard

8.1 Full Refund: Eligible pre-shipment cancelled orders, store-side responsible quality problems and wrong delivery orders will be refunded the full actual payment amount of the order, including product fees and prepaid logistics fees.

8.2 Partial Refund: The partial refund amount is calculated based on the actual loss ratio, defective product proportion and order unit price, and the specific amount is subject to the store’s audit result.

8.3 Deductible Items: For customer-initiated unreasonable returns and post-shipment order cancellations, the store has the right to deduct actual incurred costs including logistics freight, port handling fee, packaging fee, labor processing fee and platform service fee from the refund amount.

8.4 Non-Refundable Items: All non-cash preferential benefits, expired coupons, platform service fees that have been deducted, and irreversible processing costs generated by order production and shipment are not included in the refund scope.

9. Malicious Refund Prevention & Dispute Settlement

9.1 The store strictly prohibits malicious refund, fraudulent refund, false return and repeated malicious appeal behaviors. Once abnormal refund behaviors are verified, the store will reject the refund application directly, record the abnormal order, and reserve the right to pursue legal responsibilities and claim losses.

9.2 For refund disputes between customers and the store, both parties shall first resolve them through friendly negotiation. If the negotiation fails, both parties can submit valid evidence to the official platform or relevant industry regulatory institutions for arbitration and settlement.

9.3 All refund settlement results shall be subject to the verified objective evidence and policy clauses. Verbal promises and subjective judgments without valid evidence shall not be used as the basis for refund application and dispute settlement.

10. Policy Revision & Interpretation Clause

10.1 The store reserves the right to update, revise and optimize this refund policy in real time according to industry development, platform rule adjustments and business service upgrades. The revised policy will take effect immediately after being officially released, and newly generated orders will be implemented in accordance with the latest policy terms.

10.2 All order transactions of the store are subject to the latest valid refund policy. Continued use of the store’s purchasing service after the policy update will be deemed as automatic recognition and acceptance of the revised policy terms.

10.3 For any matters not covered by this policy, the store has the final right of reasonable interpretation, and will handle relevant refund matters in accordance with national industry norms and fair trade principles.